Intermedia Named “Leader” in North America Frost Radar UCaaS Market Report 2022

Frost & Sullivan’s authoritative guide to UCaaS vendor performance recognizes Intermedia for continued market growth, product innovation, and a compelling, partner-focused go-to-market strategy.

SUNNYVALE, Calif., November 3, 2022 /PRNewswire/ — Communications Cloud Intermedia, a leading provider of cloud communication and collaboration solutions for enterprises and the partners that serve them, today announced that it has been named Frost Radar Leader in the 2022 Frost Radar™ UCaaS North American Market Report by Frost & Sullivan. Frost Radar is an annual North American Hosted IP Telephony and Unified Communications as a Service (UCaaS) report that provides analysis of the top 30 vendors on their growth and innovation leadership, notable the past year and the prospects of success based on their technological development. roadmaps and effective go-to-market strategies.

“Intermedia maintains its leadership position in the UCaaS market due to a number of compelling factors,” said Elka Popova, Vice President and Principal Researcher, Digital Transformation, Frost & Sullivan. “Having a fully integrated, 100% owned UCaaS and Contact Center as a Service (CCaaS) platform allows Intermedia to deliver a truly seamless collaboration and customer service experience for employees.In addition, its highly differentiated COREMT (Customer Ownership Reseller) allows the channel community to resell Intermedia solutions as their own, set their own prices and retain ownership of their customer relationships. Ms. Popova concluded, “Intermedia’s focus on innovation and its comprehensive suite of hybrid and remote work-ready solutions, and its unique and effective partner-driven go-to-market strategy, make Intermedia an outstanding UCaaS choice for enterprises and partners.”

The Frost Radar UCaaS 2022 report highlights a number of strengths for Intermedia, including:

  • Intermedia unit® offers a complete UCaaS solution that includes an enterprise-grade PBX fully integrated with video/web meetings, team collaboration, and a unique combination of file syncing, sharing, and backup, all accessible through mobile apps and Office.
  • Provides a fully owned CcaaS solution that is designed to stand alone or easily layer with omnichannel functionality for small and large teams. When purchased with Unite, users receive a single application for Unified Communications and Contact Center.
  • Delivers continuous solution enhancements through partnerships, acquisitions, and internal development and delivers a deeply integrated user experience across all devices and communication modalities through its end-to-end ownership of unified communications, collaboration, and applications of contact center. Users benefit from simplified administration of the solution via a single, secure interface for adding and managing users and services.
  • Ongoing innovation, including a recent announcement on Interaction Analytics, which uses artificial intelligence (AI) to improve customer satisfaction by making it easier for supervisors to ensure frontline employees are meeting customer expectations and providing sentiment analysis to easily search and rate voice conversations.
  • Continues to invest in differentiated and compelling partner-focused programs and capabilities to effectively serve a wide range of partners, from agents to white-label resellers, propelling the company’s strong growth in recent years.
  • Reports a list of over 7,200 active channel partners, including VARs, MSPs, distributors and telcos who help expand Intermedia’s customer reach and accelerate growth.
  • Forges strategic partnerships, including a notable one with NEC that enables Intermedia to leverage NEC’s extensive reseller network and installed customer base of over 80 million users, driving customer acquisition nationwide and offering additional international exposure.

“As flexible ‘work from anywhere’ environments continue to grow and prosper, enterprises are increasing their investments in reliable, secure, and state-of-the-art communication and collaboration tools that improve mobility and productivity, while seamlessly integrating with existing business applications,” said Jonathan McCormickChief Operating Officer and Chief Revenue Officer at Intermedia. “Our focus on product innovation, ease of use, reliability and best-in-class support has allowed Intermedia to significantly grow our partner and customer bases over the past few years. We are honored to be recognized by Frost & Sullivan for these efforts, and we intend to continue to grow our position as the choice for communication, collaboration and customer service solutions that make it possible to do better business from anywhere. where.”

The results are based on Frost & Sullivan’s Frost Radar UCaaS 2022 report. For more information, please view a free copy of the report.

About Intermedia Cloud Communications, Inc.

Intermedia is the cloud communications company that helps more than 130,000 businesses connect better – through voice, video conferencing, chat, contact center, business messaging and productivity, file sharing and backup, security, archiving, etc. – from anywhere, anytime. We strive to eliminate the need for multiple communication service providers with a seamlessly integrated portfolio of communication and collaboration solutions, all delivered through a highly reliable and secure platform. With month-to-month contract options, monthly billing, an intuitive administrative checkpoint, and six years of JD Power-certified 24/7 technical support, Intermedia is committed to delivering professional-grade products to businesses in all sizes. with a simple, hassle-free™ experience.

As a partner-first company, Intermedia works for more than 7,200 channel partners providing a comprehensive set of programs, resources and support to help them increase their revenue and maximize their success. Programs include our Customer Property Reseller (CORE™) model – which allows partners to resell, package and manage Intermedia’s solutions as if they were their own, while benefiting from highly attractive economic terms and retaining ownership of their client relationships – as well as a models agent.

Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a global leader in unified communications market share with more than 80 million business phone users worldwide.

For more information on Intermedia, visit www.intermedia.com.

Contact:
Mariel Santos
Intermediate
650.241.3025
[email protected]

Intermedia, CORE, Intermedia Unite and Worry-Free Experience are trademarks or registered trademarks of Intermedia.net, Inc. in United States and/or other countries. All other trademarks, service marks, trade names and copyrights used herein are the property of their respective owners.

JD Power 2021 certified assisted technical program, developed in collaboration with TSIA. Based on passing an audit and exceeding a customer satisfaction criterion for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

SOURCE Intermediate

About the author